As a firm licensed by safeagent which is is the UK’s leading accreditation scheme for lettings and management agents operating in the Private Rented Sector, Knights MK aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:
If you believe you have a grievance, please write in the first instance to Amanda Smith at the address below:
Knights Mk Ltd
Fairbourne Drive
Atterbury
Milton Keynes
Buckinghamshire
MK10 9RG
United Kingdom
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 15 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Nicholas Smith who will review the complaint. Address as above.
Following the conclusion of our in-house review we will write to you with a final written statement.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
